:: Frequently Asked Questions

In this list we will try to answer the questions that often arise regarding our services. If you have any query or suggestion you think should be included in this list, please use the contact form to let us know.

:: Frequently Asked Questions ::

• FAQ  

Click on the question that interests you:

1. How does the booking process work?
2. How do I pay for the accommodation?
3. Do I have to pay a security deposit for the accommodation?
4. What happens if I cancel a booking?
5. What happens if I break something?
6. What are the arrival and departure times?
7. How will I get the keys to the accommodation?
8. Can I drink the tap water?
9. Who will help me if I need assistance or information during my stay?
10. Do I need an adaptor to use electrical devices in the accommodation?

 

1. How does the booking process work?

To book an accommodation with Golf-Comfort you need to follow 4 simple steps. Please read the section on Making a booking.

 

2. How do I pay for the accommodation?

First, in order to secure the accommodation, you will be asked to pay a booking deposit of 25% of the total amount. The remaining amount must be paid in cash when you check in. For more information, please read the section on Making a booking.

 

3. Do I have to pay a security deposit for the accommodation?

Yes. You will be asked to pay a security deposit in cash upon arrival. The amount varies depending on the accommodation you have booked but ranges from 200€ to 500€. To find out the amount required, please check the page about the accommodation you have selected.

 

4. What happens if I cancel a booking?

If you cancel a booking that has been paid in full in advance, a cancellation fee will be charged. The amount depends on how much advance notice is given. Please note that the initial 25% paid as a booking deposit is non-transferable and non-reimbursable.

• Cancellation 90 or more days before booked period begins: 20% of the total amount due for the accommodation.
• Cancellation 60 to 89 days before booked period begins: 30% of the total amount due for the accommodation.
• Cancellation 30 to 59 days before booked period begins: 50% of the total amount due for the accommodation.
• Cancellation 30 or fewer days before booked period begins: 100% of the total amount due for the accommodation.

5. What happens if I break something?

Should this situation arise, please call Golf-Comfort as soon as possible for an assessment of the damage. We will try to fix or replace broken objects as soon as possible while evaluating whether or not you will have to pay for the damage.

 

6. What are the arrival and departure times?

The accommodation will be available starting at 3 p.m. The usual departure time is 11 a.m. If you would prefer a departure after 11, please let us know upon arrival and we will try to accommodate you. Check-in is between 3 p.m. and 2 a.m. but please note that an additional 30€ will be charged for arrivals after 9 p.m, to be paid in cash upon arrival.

 

7. How will I get the keys to the accommodation?

You will be welcomed by a member of the Golf-Comfort team at the door of the accommodation. At this time you will receive the keys and instructions on how to use the appliances and other features of the accommodation.

 

8. Can I drink the tap water?

In Granada the tap water is clean and potable throughout the city. However, if you prefer, bottled water is available in all shops and supermarkets.

9. Who will help me if I need assistance or information during my stay?

During working hours you can call the office and any member of the Golf-Comfort staff will answer your questions. In case of emergency, outside working hours, clients can call the emergency number that will be given to them at check-in.

 

10. Do I need an adaptor to use electrical appliances in the accommodation?

For the devices and appliances included in the accommodation, no European current adaptor is necessary. To be able to use any devices you bring with you, such as shavers or hair dryers, that have plugs or voltage different from the standard EU ones, then you will need an adaptor.